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Originally Posted by danielribo
I am amazed that an airline can refuse to allow me to speak with someone to resolve a situation. I now feel that I will never hear from Jetstar again, and the matter will go unresolved forever - and I will be out of pocket as a result of their actions.
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I had (or, more precisely, I am having because it's not finished yet) a similar Qantas experience which I will describe in a minute. Check Jetstar's stock exchange listing and complain directly to the CEO (registered mail). The CEO won't read it but they have dedicated staff to look into those things...