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We have experienced a similar problem with a new CBA Mastercard a few months ago. We used the card for a few months and got no award points for it. I phoned CBA to query and the staff who looks after our loans etc said that it appeared the award program was not activated for us because we did not ask for it! In the end she fixed the problem and it took a while to give us the points retrospectively. So, maybe you should phone CBA and ask why. They might have done to you what they did to us. They have to activate the award program on your card. The monthly statements now show the accumulated points - which is an improvement because last year they sent out a quarterly statement on the award points. Now, they appear on the monthly statements.
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