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Originally Posted by icemann
Leftrudder, write to them and complain. I've found that if you receive bad service from anywhere, and have a valid case, if the company has actually got it's head screwed on the right way (re : customer service), they will usually do something to ease the pain a little bit.
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Except he wasn't entitled to lounge access since he was flying on AO, so he hasn't really received bad service.
Dave