The Australian Frequent Flyer Online Community - View Single Post - Slower than normal posting of points on QFF flights?

dr3tz · 20th August 2008, 10:02 AM

Hi

I flew Qantas late last week and have yet got my points added to my account. I noticed that lately Qantas has been a bit slower in adding points to your account. In the past, the points get added about 2 days after the flight (sometimes even instantly).

I've tried the online claim process however my claim was rejected. When I called Qantas, the operator told me that my claim was rejected because I claim the wrong travel class (I flew J and the claim was for Y)

This confuse me a bit since there is no field to select the travel class of the claimed flight on the claim page.

Anyhow, Qantas agreed to add the points while I'm on the phone, however, eventhough the points are showing on my activity statement it doesn't accrue in my total points and SC summary page

I guess I need to make another call sometime today.

And before someone asks, yes I do have my QFF number on my booking (it's printed on my boarding pass as well)

My question is: have any of you been noticing slower posting of points on your QFF account lately?

20th August 2008, 10:02 AM	#1 (permalink)
dr3tz Junior Member Join Date: Nov 2006 Location: Brisbane, Queensland Member of: QFF Platinum, KrisFlyer Posts: 24	Slower than normal posting of points on QFF flights? Hi I flew Qantas late last week and have yet got my points added to my account. I noticed that lately Qantas has been a bit slower in adding points to your account. In the past, the points get added about 2 days after the flight (sometimes even instantly). I've tried the online claim process however my claim was rejected. When I called Qantas, the operator told me that my claim was rejected because I claim the wrong travel class (I flew J and the claim was for Y) This confuse me a bit since there is no field to select the travel class of the claimed flight on the claim page. Anyhow, Qantas agreed to add the points while I'm on the phone, however, eventhough the points are showing on my activity statement it doesn't accrue in my total points and SC summary page I guess I need to make another call sometime today. And before someone asks, yes I do have my QFF number on my booking (it's printed on my boarding pass as well) My question is: have any of you been noticing slower posting of points on your QFF account lately?