|
Re: Citibank halving exchange rates when converting to QFF
I also could find no reference to the exchange rate change. I noted that the last Reward terms and conditions booklet was sent to me in August 2007 and did not mention this change.
I have written to the Citibank Quality Director complaining about the retrospective devaluation of points already accumulated.
I recall that when NAB tried to do this a few years ago, the ACCC heavied them and they ended up grandfathering the 1:1 ratio for existing points. I may approach the ACCC if my letter to Citibank achieves nothing.
|