Hi All,
Called the Altitude Rewards Call Centre today for an international fare request with points and I thought I would share my experience:
- Called and on hold 15mins male answered and requested my credit card details and security questions
- Provided the answers
- Asked about international fares and was advised he needs to transfer me to International fares desk
- Transfered and on hold a further 35mins
- Female answered and advised there is a further wait of 80mins if I would like to hold or I can leave my details and someone will call me back on Thursday with my fares
- I asked how many points per dollar value I would roughly need for international flights however she couldn't provide that.
- I provided my flight details being from Sydney to London x 2 Adults
- I was then advised that there would be a 2 hours wait if I would like to hold
- I advised that I had already been waiting 50mins and I wasn't prepared to wait any longer.
So with this experience I'm really wondering whether or not I should just transfer my points to QFF, Airpoints, Enrich, velocity or some other altitude reward then cancelling my cards after I find another suitable card.
Really not happy with the travel service experience
.....