[Shano]

I knew reasonably in advance when I needed to be in Pittsburgh, so started looking at flight options on aa.com. The routing that seemed to work reasonably well that enabled me to connect with flights from Australia and only spend the one day travelling across the US was LAX-DFW-ORD-PIT. Tacked on tho this was a MEL-SYD-LAX-SYD-MEL with MEL-SYD and SYD-MEL giving me an additional 40 SC for the trip. Strangely, a more direct KUPP fare – such as LAX-ORD-PIT – was more expensive than the routing I settled on.

I had a commitment in LA on the way home, for which the date hadn’t been confirmed when I made the first bookings, so this would happen at a later date.

The LAX-DFW-ORD-PIT was put on hold on aa.com and I then rang AA IndiAA to organise payment and have them enter my QFF #. Getting them to correctly enter my address took some time using the phonetic alphabet approach that serfty suggested. After about 24 hours I still hadn’t received the authorisation form, so another call to IndiAA and the email was received in about 20 minutes. Form printed and faxed to Sydney and the reservation on aa.com showed as ticketed the next day.