[Warks]

I recall a story somewhere recently about someone's widow losing creditcard or FF points after their death. Can't find a reference to it so sorry if it's been posted before. In any case my father passed away earlier in the year (he was reasonably old) and had a pretty good pile of Amex points. They weren't the first thing we all thought of after his passing - we first looked at cancelling memberships etc and the Amex card was cancelled. A few weeks later we enquired after the points and was told (verbally - not in writing anywhere I can find) that the points were all lost when the card was cancelled. As he had been an Amex cardholder for over 30 years you can imagine there has been a bit of swearing at Amex since.
Can they do this?
I happened to be in a solicitor's office on another matter when I mentioned this. He said it didn't sound right and was worth taking to the Banking Ombudsman.
Anyone with experience here?